Croma readiness scenario
SSB-style: one scenario, many question types · auto-graded on submit
Illustrative demo · not client results
Croma Retail AcademySample workspace
Scenario
A customer has picked a ₹89,990 55-inch OLED TV. She says: "I'll check the price online first, it's usually cheaper there." She has two young kids.
MCQObjection handling
1. Best first response to her online-price objection?
True / FalseUpselling
2. You should offer the extended warranty before she confirms the TV.
ListeningCustomer handling
3. Listen to the call. What should you do first?
SpeakingCustomer handling
4. Say, in your own words, how you’d pitch the extended warranty to her.
Result
Answer all four, then submit for instant AI grading.